Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
To enjoy the conveniences of everyday life. As one of the nation’s 1,000+ public natural gas utilities, Jackson Energy Authority safely delivers natural gas and propane to homes, businesses and industries – fueling the future of our community.
For drinking right from the faucet. Jackson Energy Authority not only delivers award-winning, high-quality water from a supply that is clean, protected and plentiful, but also maintains pressures and volumes necessary for fire protection.
As good environmental stewards. Jackson Energy Authority treats millions of gallons of wastewater a day to ensure cleanliness before it’s returned back to the environment - protecting our natural resources and public health.
The fiber optic network built by Jackson Energy Authority delivers the reliable broadband services you need to stay in touch. From watching your favorite shows to video calls with family and friends, enjoy the fastest speeds and reliability backed by local customer service.
Jackson Energy Authority is taking all precautions as directed by local, state and government health agencies.
Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.
In times like these, families are facing financial hardships and struggling to pay utility bills. If you would like to help, JEA offers a convenient way to donate to help these families.
View EPlus Broadband packages and pricing. Save when you bundle award-winning Cable TV, Internet and Telephone services for your home.
We understand that sometimes it can be difficult to pay your energy bills, but assistance may be available through the Low Income Home Energy Assistance Program (LIHEAP).
Jackson Energy Authority’s mission of delivering safe reliable electric service to our community receives highest RP3 honors for the 7th consecutive time.
Do you know what to do if you smell natural gas? Check out these natural gas tips to stay safe around natural gas.
Paying your bill at the Customer Center Kiosk just got more convenient with the help of Fast Pass. Check it out!
EPlus Broadband Internet includes no data caps and no worrying about extra fees or usage limits. Enjoy being online with fiber-fast speeds as much as you like.