Online Account Management
Pay your bill, track your utility usage, get outage information, and more in the online account management portal. Menus, both by column and drop down, offer easy navigation to get real time information.
- View your statement and billing history
- View detailed usage information
- Make a payment and save your payment information
- Easily manage multiple accounts
- Receive important outage notifications and alerts
- Submit electric outages
To set up an account, a 12-digit JEA account number and the last 4 digits of the Social Security number tied to the account, or any previous statement amount will be needed. Once setup is complete, functionality between the online portal and app will be seamless.
Signing Up
To help make the sign up process easier, please note the following steps:
STEP 1: All customers must sign up in the new portal by clicking the “Create an account” button on the Jackson Energy Authority Customer Portal home screen. (see images below)
| Desktop View |
 |
| Mobile View |
 |
STEP 2: Enter the 12-digit JEA account number (first six digits in the box before the hyphen, last six digits in the box after the hyphen). And, validate the account by entering the last four digits of the Social Security Number --OR-- any previous statement amount and click "Continue." (see image below)
Editing Profile Settings
Once an account has been created, profile details and user preferences can be edited in multiple ways.
By clicking on the “PROFILE” link in the left hand column (Image A: desktop view) or on the top naviation bar (Image B: mobile view)
| Desktop View |
 |
| Mobile View |
 |
Selecting Your Notification Preferences
Once you have clicked on "Profile", you can then edit your notification settings. These preferences can be edited by clicking on the "Notifications" link in the left hand column, or in the top navigation pane when viewing from a mobile device.
Autopay Setup (formerly Recurring Payment)
As of June 8, recurring payments should be set up in the new portal by using the "Autopay" feature. If you currently have a payment scheduled after June 7 in the JEA MyBill portal, it needs to be scheduled in the new online account management portal to avoid any delays in payment.
To set up Autopay, please note the following steps:
From the "Notifications" page you will want to choose what notifications you would like to receive and how; including SMS, email, payments, auto-pay and more! Thee Auto-Pay options can be found under detailed notification preferenes (see image below).
You may also be prompted from the homescreen to set up auto-pay by clicking "payments" in the navigation pane.
Adding a New Payment Method
Add a new payment method by clicking "Payments" in the left hand column and selecting the drop down under payment information. If you do not see "Payments" button in the navigaation pane, then redirect to the home screen first. The "Payments' button should then appear in the navigation pane.
Once Auto-Pay is set up, you will receive a text message cofirming this enrollment if you are set up to receive text messages from JEA.
