Water Service Line Identification

Jackson Energy Authority water is extensively monitored and tested to ensure it's of the highest quality before it reaches homes, businesses and industries in our community for consumption. Every effort is made to protect our water system from potential contaminants by maintaining a corrosion control and infrastructure maintenance program. However, contaminants can still show up from corroded piping and plumbing materials in your home or business. Follow the steps below to learn more about the materials found along your water service line.

Para conseguir copia de esta información en español, comuníquese con Jackson Energy Authority al 731-422-7500.

1. Understanding Your Water Service Line.

SERVICE LINE RESPONSIBILITY:
The diagram below is a representation of the Property Owner/Resident and Jackson Energy Authority owned portions of the water service line. Variations may apply.

2. Search by Address.

Enter address in the search bar below to search the water service line inventory then proceed to Step 3 to review the water service line materials.

If an address cannot be found or is not in the drop-down list, please call Jackson Energy Authority at 731-422-7500.

3. Review Your Water Service Line Materials.

Thank you for your interest in learning more about the water service lines leading to your home or business. Review the information below to determine if no replacement is required, a replacement is needed, or if a plumbing survey is recommended for verification of your water service line material.

Property Owner/Resident

Service Line Material is:

This material is scheduled to be replaced:

We need your input. Please use the form below to submit documentation to Jackson Energy Authority verifying your service line material.

Plumbing Survey

Jackson Energy Authority

Service Line Material is:

This material is scheduled to be replaced:

Please search for an address in Step 2 to view water service line materials.

WATER SERVICE LINE MATERIAL TYPES:

Material Type	Description
Copper	Color is same as a penny. Non-magnetic and produces a metallic ring noise when tapped.
Galvanized Steel	Color is a dull, silver-gray. Magnetic and easily scratched. Produces a metallic ring noise when tapped. Strong magnets will typically cling to galvanized pipes.
Plastic	Color is white or gray. Non-magnetic and produces a hollow noise when tapped. Rigid pipe that is joined to water supply piping with a clamp.
Lead* Replacement required.	Color is a dull, silver-gray color that is easily scratched with a coin. Use a magnet – strong magnets will not cling to lead pipes.
*Historically, lead was the primary material for drinking water service lines, plumbing fixtures and solder/flux used to join piping. Due to the health risks of lead ingestion, Congress banned the use of lead solder and restricted lead content of faucets, pipes, and other plumbing materials in 1986. Tennessee adopted the ban in 1988.

About the Water Service Line Inventory Data:

The Water Service Line inventory data is updated every 24 hours. The information contained herein was prepared by Jackson Energy Authority (JEA) for the sole purpose of providing the best available data regarding water service lines, and not for any commercial, legal, or other use. This information relies on several sources of data, including but not limited to age of water mains, age of structures, plumbing survey data, and in some cases, information acquired during physical inspections. JEA does not guarantee the accuracy of these records, which will be updated regularly without notice as JEA gathers additional information. JEA provides this information as a public service regarding the potential existence of lead service lines with no claim as to the completeness, usefulness, timeliness or accuracy of its content, positional or otherwise. JEA and its employees provide the information presented "as is," without warranty of any kind, and assumes no legal liability or responsibility for the ability of users to fulfill their intended purposes in accessing or using this service. Any sale, reproduction or distribution of this information, or products derived therefrom, in any format is expressly prohibited. JEA reserves the right to alter, amend or terminate at any time the display of this content without notice.

Hot weather means your home is working harder — but you can help it run more efficiently!

Below are tips on how to save energy during the extreme temps:

Close blinds during peak sun hours
Grill outside to reduce indoor heat
Seal air leaks to keep cool air in
Switch to LED lighting
Run appliances and electronics during cooler morning or evening hours, and keep them away from your air conditioner thermostat
Keep the filters of your air conditioning unit clean and clear of any debris, such as loose grass from mowing, from the condensing units outside
Keep any appliances or electronics that produce heat away from your air conditioner thermostat
Be sure not to block the flow of cool air from registers, vents or individual air conditioning unit

Small steps help reduce energy use and support a more efficient home. Stay cool. Stay efficient.

Glass being filled with water from a faucet. Text indicating JEA as award winner of best tasting water for KY and TN

Water distributed by the Jackson Energy Authority, know as Jackson, TN ClearTap has been declared the “Best Tasting Water” in Tennessee and Kentucky.

This recognition by the American Water Works Association was announced at their Kentucky/Tennessee Association Conference meeting in Knoxville, TN earlier this year.

The competition judges, selected by the AWWA from a panel of scientists, engineers and professional chefs, based their rankings on the clarity, scent and flavor of each water system entry.

Robert Mullins, JEA Sr. Vice-President Water Division, summarized, “This recognition highlighted the outstanding work of our Water System personnel and the exceptional quality of the water our customers receive.”

The water produced through JEA consistently meets or exceeds State and Federal standards, including those set by the Tennessee Department of Environment and Conservation and the United States Environmental Protection Agency.

Now declared the “Best Tasting Water in Kentucky and Tennessee,” JEA will advance and compete with entries from across North America in the next American Water Works Association Conference and Exposition in 2026.

5 JEA Employees standing together each holding an award

The American Public Power Association (APPA) has awarded Jackson Energy Authority (JEA) the prestigious Safety Award of Excellence for 2024, recognizing their commitment to safe operating practices. This accolade highlights JEA's dedication to employee health and safety as a core value.

The APPA Safety Awards evaluate utilities based on incident-free records and safety culture, considering all work shifts. The incidence rate, as defined by OSHA, indicates the number of work-related injuries or illnesses relative to worker-hours. In 2024, JEA electric teams worked a total of 238,058 hours. JEA earned the Diamond award in its category for exemplary safety records.

The awards have been promoting safety for more than 66 years, with over 200 utilities participating for 2024. APPA serves as the advocate for not-for-profit, community-owned utilities across the U.S., ensuring safe and reliable power distribution.

“Harnessing electricity to keep our communities powered is vital work that can be dangerous, even deadly, if the proper attention isn’t paid to tried-and-true safety practices,” said Jon Beasley, Chair of APPA’s Safety Committee and Vice-President of Electric Cities of GA. “This award honors utilities that hold fast to these practices and – in doing so – put the safety of their personnel and their customers above all else.”

JEA Honored with APPA Safety Award of Excellence

“Harnessing electricity to keep our communities powered is vital work that can be dangerous, even deadly, if the proper attention isn’t paid to tried-and-true safety practices,” said Jon Beasley, Chair of APPA’s Safety Committee and Vice-President of Electric Cities of GA. “This award honors utilities that hold fast to these practices and – in doing so – put the safety of their personnel and their customers above all else.”

At Jackson Energy Authority (JEA), we recognize that balancing work and family life can be challenging. That’s why we’ve made it a priority to create a workplace that supports our employees in meaningful ways. We’re pleased to share that our efforts have once again earned us recognition as one of the Best Places for Working Parents®, a distinction that reflects our ongoing commitment to policies that help employees manage their responsibilities both at work and at home.

This recognition isn’t just about us— it’s about ensuring that the people who serve our community every day have the support they need to do their jobs effectively.

We know that when employees feel secure in their work-life balance, they’re better able to provide the reliable service our customers depend on. That’s why we’ve implemented policies like flexible scheduling, parental leave, and other family-friendly initiatives that help make that balance possible.

Being part of the Best Place for Working Parents® network also means we’re learning from other businesses that share the same goals of finding ways to improve workplace policies that benefit employees, strengthen retention, and enhance overall service to the community. At JEA, we believe investing in our workforce is an investment in the community. When employees feel supported, they can bring their best to the job, ensuring we continue delivering the high-quality services our customers rely on every day.

We appreciate our employees for their hard work and dedication, and we’re grateful for the families who support them. Our goal is to continue fostering a work environment centered on ensuring employees succeed both professionally and personally, because we know a strong team makes for a stronger community.

Thank you for being part of the Jackson Energy Authority family.

Jackson, TN - (August 28, 2025) David Schryver, President and CEO of the American Public Gas Association (APGA), made a special visit to the Jackson Energy Authority (JEA) Board meeting to celebrate JEA’s receipt of the SOAR Award. The APGA System Operational Achievement Recognition (SOAR) is a prestigious award recognizing excellence in operating a natural gas utility. Out of approximately 730 APGA members across 38 states, JEA was selected for the SOAR Gold level by its peers on the APGA Operations and Safety Committee. This recognition was based on JEA's demonstrated excellence in four key areas: system integrity, system improvement, employee safety, and workforce development.

The SOAR program spans three years, and JEA achieved the highest level, Gold, in 2019, 2022 and 2025. This year’s accomplishment is enhanced by the 2023 revised rubric of the SOAR program, which incorporated increased expectations for participants, encouraged further integration of new technologies and best practices, and aligned with recent industry standards.

Monte Cooper, Jackson Energy Authority President/CEO, noted, “This SOAR Award and APGA President/CEO, David Schryver’s personal visit to Jackson highlighted the quality of every aspect of JEA’s Natural Gas Division.”

JEA Natural Gas Sr. Vice-President, Braxton Williams, added, “Maintenance of natural gas supply, safely and efficiently distributed, does not happen without a skilled, dedicated, customer-oriented team, once again nationally recognized by the APGA.”

APGA President/CEO, David Schryver, summarized, “JEA was highly rated in all four SOAR required areas, serving as a model for all other natural gas utilities in the country.”

Pictured from left to right: Monte Cooper (JEA President/CEO), David Schryver (APGA President/CEO), JEA Board President , Braxton Williams (JEA Sr VP Gas Administration).

* System integrity pertains to the natural gas distribution system performing its intended function safely, efficiently, and effectively, ensuring energy is distributed to all customers without degradation or impairment from internal or external factors.

System improvement involves maintaining the natural gas system and keeping it up-to-date through self-improvement programs that prioritize future developments, research, technology integration, and a commitment to ongoing enhancements.

Employee safety is characterized by comprehensive safety programs that include policies and procedures for education, accountability for all employees, and the tracking of safety performance.

Workforce development emphasizes innovative recruitment, training, education, and development practices designed to yield a return on investment through increased employee loyalty, motivation, safety, and productivity.

**APGA is the national association representing municipally and publicly owned local distribution systems. These public gas utilities operate as not-for-profit retail distribution entities that are owned by and accountable to the citizens they serve. They encompass municipal gas distribution systems, public utility districts, county districts, and various public agencies with natural gas distribution facilities.

Resources

Jackson Energy Authority is not only dedicated to delivering the safest, most reliable natural gas service to the community, but also to educating our community about safe practices around natural gas. It’s important for us to know that we’re communicating our safety messages effectively and in many ways. To help us determine the effectiveness of our messages, simply complete the Natural Gas & Pipeline Safety Survey. Take the survey to enter for a chance to win a cooking gift basket! Survey contest end February 2, 2026.

Please click on the relevant link below and take a few moments to complete this brief survey if you are any of the following:

Your feedback will provide Jackson Energy Authority with valuable information to help with process improvements. We appreciate your help and thank you for your participation. Jackson Energy Authority employees, retirees, and their families are not eligible to enter or win. (See official contest rules.)