Legal
In this section, you'll find documents for terms, policies and notifications for use of Jackson Energy Authority services.
Customer Privacy Policy
Jackson Energy Authority maintains terms regarding our practices with respect to your personally identifiable information and certain other information. Use the link below to learn more about this privacy policy.
Website and Mobile App Terms of Use and Privacy Policy
Jackson Energy Authority maintains terms regarding the information and use of our Website and Mobile App, including privacy policies related to any customer information gathered through our Website and Mobile App. Use the links below to learn more about these terms and policies.
SMS Terms of Service and Privacy Policy
Jackson Energy Authority maintains terms regarding the information and use of our SMS services. Use the links below to learn more about these terms and policies.
Guide Assistance and Audible Support Information
Learn more about the products and services we provide upon request to help customers with visual impairments and disabilities to use their equipment more easily. Also, learn how to contact us about Closed-Captioning.
Open Internet Disclosure/Net Neutrality
Consistent with FCC regulations, we fully disclose information about our broadband Internet access services.
Annual Customer Notice
Review important information concerning your cable, internet and telephone services including equipment compatibility, battery backup, Affordable Connectivity Program, privacy, CPNI and customer service. Additional policies regarding requests for connection, installation, and theft of service are available.
Acceptable Use Policy
View our policy regarding the responsible use of our network, equipment, systems, Internet services, and websites by our customers.
Customer Proprietary Network Information (CPNI)
In addition to strenuous safeguards that we have in place to ensure your privacy rights, the Federal Communication Commission (FCC) requires we notify you of your rights to restrict the use of your CPNI.
Service Terms and Conditions
View these terms for installation and/or service to any of your broadband services.
Public Inspection Files & Support Information
Jackson Energy Authority cable television system license information is available to the public on the Federal Communications Commission (FCC) website.
Accessibility Statement
Jackson Energy Authority is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
Small and Minority-Owned Business Participation Program
JEA recognizes the important role diversity plays in the local economy and is committed to including those local, diverse-owned businesses in procurement opportunities.
Service Information for Law Enforcement Requests
Law enforcement requests related to Jackson Energy Authority service information should be directed to the designated agent.
Notice Regarding Jackson Energy Authority’s Gas Division Contribution to the Jackson Chamber of Commerce for Economic Development Purposes
Jackson Energy Authority Gas Division compliance with Tennessee Code Annotated, § 7-34-115(a).
Notice Regarding Jackson Energy Authority's Gas Division Sponsorship of the Bicentennial Celebrations for the City of Jackson and Madison County
Jackson Energy Authority Gas Division compliance with Tennessee Code Annotated, § 7-34-115(a).
Public Records
View Jackson Energy Authority/EPlus Broadband’s FCC EEO Public File Report.
Visit the FCC Public Inspection Files - EEO Records.
Learn more about Jackson Energy Authority’s records act or submit a request.
Title VI
To file a Title VI complaint with Jackson Energy Authority, please contact Aaron Cooper, Title VI Coordinator, at 731-422-7332.
To file a Title VI complaint with the Department of Justice, please click here.
