Mobile App
Manage your utility account anywhere, anytime from a smart device by using the Jackson Energy Authority app. FaceId allows for convenient login and easy-to-use menus provide account information in real-time.
- View statement and billing history
- Monitor utility usage
- Make a payment and save payment information
- Easily manage multiple accounts
- Receive important outage notifications and alerts
- Submit electric outages
To set up an account, a 12-digit JEA account number and the last 4 digits of the Social Security number tied to the account, or any previous statement amount will be needed. Once setup in the app is complete, functionality between the app and online portal will be seamless.
Features in the new app include:
Edit Profile
Provides information about the customer profile and can be updated at any time.
Accounts
Lists all utility accounts linked to the customer profile.
Once an account has been selected, options are available for:
Account Home
Gives an overview of current balance, last update, account summary, and payment activity. Also offers options to make a payment, view bill summary (including a pdf download), and access to the Electric Outage Center.
Statement History
Provides historical information about the selected account at-a-glance or via a downloadable pdf file.
Payments
Provides historical payment information and a link to make a payment.
Outage Status
Shows current outage information, important reminders, and a link to report an electric outage as an electric customer.
Usage Summary NEW!
Monitor utility service usage based on monthly, daily, or intervals where applicable, in a comparison or aggregate view.
Payment Methods
Provides multiple methods of payment including checking account, savings account, credit card (Discover, MasterCard, or Visa), or debit card with the option to save payment information.
Contact Us
Provides hours, locations, phone numbers, and email addresses for each Customer Center location.
