Non-Emergency Problems

Remember that if you are experiencing an emergency, call 911. If you are experiencing a power outage, gas emergency or water emergency call 731-422-7500 immediately to report it.

Contact Us

From time to time you may experience an issue with your utility services that needs attention but not immediately. Some non-emergency situations are often fixable without ever requiring the need for a Jackson Energy Authority technician. If you have a non-emergency problem, please contact Jackson Energy Authority customer service and support. Refer to the list below for examples of basic household utility problems.

Samples of Basic Non-Emergency Household Utility Problems: