Guide Assistance & Audible Support Information

TiVo® - Accessible User Interfaces

Jackson Energy Authority/EPlus Broadband provides products and services upon request to help customers with visual impairments and disabilities to use their equipment more easily.

We offer a TiVo device that includes features that audibly describe on-screen menu functions and offers easy to access closed-captioning capabilities. The TiVo device is available to customers at JEA’s advertised retail rate for TiVo.

TiVo will audibly access these essential functions:

• Channel/Program Selection
• Configuration - Setup
• Configuration - CC Options
• Configuration - CC Control
• Configuration - Video Description Control
• Display Configuration Info
• Display Channel/Program Information
• Input Selection
• Playback Functions

Additionally, these functions are made available:

• Power On/Off
• Volume Adjust/Mute
• Closed-Captioning

For more information or to request accessible products and services, please contact us via one of the following methods: 

Customer Service
Telephone: 731-422-7500
Online Form: https://www.jaxenergy.com/forms/contact
In-Person: 351 Martin Luther King Jr. Dr. Jackson, TN 38301

Mail: Jackson Energy Authority
ATTN: Customer Service
P.O. Box 68
Jackson, TN 38302

Closed Captioning Assistance

For any concerns or complaints, please contact us via one of the following methods:

Email: closedcaptioning@jaxenergy.com
Phone: 731-422-7500
Fax: 731-422-7518

Mail: Jackson Energy Authority
ATTN: Clint Lee
P.O. Box 68
Jackson, TN 38302

Effective December 20, 2018