Pay Your Bill Request Service Report an Emergency Search the site

Learning Center

Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​


Showing all results.


Residential | Safety
preview image logo

Lead & Copper

The most common sources of lead in drinking water are materials and components associated with service lines and home plumbing.

Business | Safety
preview image logo

Water Leak Checks

Significant sources of water waste for many homes are drips and leaks from pipes, fittings and plumbing fixtures - estimated to waste over 10 percent of household water.

Residential | Business
preview image logo

Our Water

Jackson Energy Authority is fortunate to have access to the highest-quality ground water via deep wells located throughout the city.

Residential | Business
preview image logo

Source Water Protection

Groundwater is, and will continue to be, the source water for our community. As waster is one of our most essential natural resources, it’s important for us all to help protect it.

Residential | Business
preview image logo

Water Treatment

Before it arrives at your tap, Jackson Energy Authority water goes through a multi-step treatment process to remove sediment and impurities.

Residential
preview image logo

Locating Your Water Meter

Knowing where to locate your water meter doesn’t have to be as difficult as finding a needle in a haystack.

Residential
preview image logo

Understanding Your Water Meter

Knowing the basics of your water meter can help you monitor your water usage and be prepared in the event of an emergency.

Residential
preview image logo

Reading Your Water Meter

Knowing how to read your meter can help you keep a close eye on your daily, monthly and yearly water usage.

Safety
preview image logo

Unused, Expired Medication

Flushing unused prescription and over-the-counter medication is not the right method of disposal for many reasons. Here’s what you should know.

Customer Service Chat