Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn
more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone
services. Search results include a customer category and service icon(s) in a color-coded bar to
help indicate the section where the topic can be found within the website. Explore these
sections of our website for even more helpful information.
Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.
Showing all results.
Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.
The typical utility bill is full of important messages and helpful information for managing your utility usage.
Learn more about basic household utility and broadband problems that may not need immediate attention.
In the event of an emergency such as post-natural disaster or gas escaping from pipes, it’s important to know how to shut off gas at the meter.
When the natural gas flow exceeds certain limits, excess flow valves installed on your natural gas service line can stop the flow, providing safety benefits.
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
The utility meters on your property are vital to measuring your energy use. Keeping them free of obstructions and intentional interference allows for accurate readings.
During emergencies or natural disasters, safety for crews and customers is our highest concern. Portable generators, if used improperly, can cause hazardous conditions.
Overhead power lines can be seen all throughout our community as they are a vital part of our electric transmission and distribution system. Always be aware of what’s overhead.
