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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

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Support | Safety
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Generator Safety

Safety of our crews and customers is always our highest concern. Knowing how to properly use portable electric generators, especially during a disruptive event is a must.

All Services
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Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

All Services
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Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

Support
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Outage Center Frequently Asked Questions

Be informed with answers to outage questions before a major outage occurs.

Support
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Causes of Outages

There’s no bad weather or wind… what’s making the power go out?

Support | Safety
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Local Emergency Agencies

Get quick access to emergency numbers in the event of weather emergencies.

Safety
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Be Prepared

Severe weather events can occur at any time. Be prepared with an emergency plan and kit.

Support
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Helping Others

Community donations collected can add up to make a big difference in the lives of those experiencing financial hardships.

Residential | Support
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Services Offered

Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.

Customer Service Chat