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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​


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Contractor
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Energy Cost Comparison

Comparing energy costs when designing a new home, business or facility can help determine end-user energy efficiency.

Contractor
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Fees

Jackson Energy Authority strives to provide competitive fees to help keep the costs of development down.

Contractor
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Permits & City Requirements

For the contractor and developer, there are necessary city and county processes, documents, fees and other materials not managed by Jackson Energy Authority.

Contractor
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Getting Started

Getting services started with Jackson Energy Authority is a simple process but could require documents or fees from other sources.

Support | Safety
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Generator Safety

Safety of our crews and customers is always our highest concern. Knowing how to properly use portable electric generators, especially during a disruptive event is a must.

All Services
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Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

All Services
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Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

Support
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Outage Center Frequently Asked Questions

Be informed with answers to outage questions before a major outage occurs.

Support
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Causes of Outages

There’s no bad weather or wind… what’s making the power go out?

Customer Service Chat