JEA Text Alerts

Customers who prefer to communicate with Jackson Energy Authority via text can utilize the convenient 2-way texting option, JEA Text Alerts. This option allows customers to send specific texts to and receive specific texts from Jackson Energy Authority. Those enrolled in JEA Text Alerts can text to get a bill balance and due date, set a payment extension, receive electric outage notifications, and report an electric outage.

To be eligible to enroll in JEA Text Alerts, a current cell phone number attached to a JEA account is required. To enroll, customers text “Join” to 53248 (JEA4U). Once enrolled, the following keyword commands can be used for communication:

• JOIN / JEA / START – To enroll in 2-way text notifications
• HELP – To receive additional commands
• BAL / BALANCE / GET BALANCE – To get a bill balance and due date
• OUT / OUTAGE / CHECK OUTAGE / CHECK FOR OUTAGES – To get electric outage information or to report an outage
• EXTEND / PROMISE / PAYMENT ARRANGEMENTS – To set a payment extension
• STOP / DONE / END / CANCEL / UNSUBSCRIBE / QUIT – To cancel 2-way text notifications

Keyword commands are not case sensitive and should be exact, including spaces where applicable to get the proper response. Text message frequency will vary and message and data rates may apply. For Terms of Use and Privacy Policies, visit the legal section of our website.