When our system is damaged by a major storm, before any restoration begins our top priority is safety. Our crews and spotters assess all situations to make sure there are no life-threatening conditions such as live downed lines. If you see drooping or downed lines, do not touch the lines or anything that’s in contact with the lines such as limbs. Stay away from the area and call 422-7500 to report the downed lines.
Safety tips in the event of a downed power line:
- If you see a downed power line, keep all other people away and inform JEA right away at 422-7500. Assume that any downed line is a power line and is potentially dangerous.
- DO NOT under any circumstances touch any type of downed line, even if it is not moving, humming or sparking. Always assume that any power line is live and dangerous.
- Never approach a downed line. The ground around a live power line may be electrified as well, and is dangerous.
- DO NOT touch anything that is in contact with a downed power line, such as cars, debris or fallen tree branches. Anything touching a power line is just as dangerous as the power line itself.
- In the event a power line falls on your car, stay inside and wait for help. If you have a cell phone, use it to call for assistance. If you must leave the vehicle because it is on fire, or in danger of catching on fire, open the door and without touching the outside of the car, try to jump away while keeping your feet together. Once you have landed, shuffle away from your car. Running or walking can arc electricity through your legs and injure you.
Always assume that any line down is live and dangerous. DO NOT, under any circumstances, touch any type of downed line, even if it is not moving, humming, hissing or sparking. Stay away as the ground around a live line could be electrified as well. Report downed lines by calling JEA at 422-7500.