Customer Centers

Visit one of Jackson Energy Authority’s two retail locations to make a payment and for all of your customer service needs. Payments can be made via a friendly cashier, the drive-thru and a self-service kiosk.

Customer Center Midtown

Hours of Operation: Walk-In M-F 8am-5pm, Drive-Thru 7:30am-6pm

351 Dr. Martin Luther King, Jr. Drive
Jackson, TN, 38301

Customer Center North

Hours of Operation: Walk-In M-F 8am-6pm, Drive-Thru 7:30am-6pm

2030 Pleasant Plains Extended
Jackson, TN 38305

24/7 Self-Service Kiosks with FastPass

Visit either of our Customer Center locations to make a payment 24-hours a day, 7 days a week using the covered, self-service payment kiosk. Payments can be made using a check, cash, credit or debit card. To use the kiosk, follow the user-friendly touch screen prompts. Once payment is made, credit to your account is immediate and a confirmation receipt is printed for your records. You must have your 12-digit account number handy to enroll. 

For greater convenience, use FastPass at the kiosk. Select “One Time Payment” option and make a payment. Sign up for FastPass and enter a 4-digit pin number. The kiosk will then print a bar code on a receipt. Either take a picture of the bar code with a smart phone or keep the receipt. At your next kiosk payment, scan the bar code either from your phone or the receipt. For more details, click the Fast Pass Brochure button below.