Additional Policies

Service Requests:

Requests for connection may be made at Jackson Energy Authority's downtown customer center at 351 Dr. Martin Luther King Jr. Drive, North/The Columns- Customer Center at 2030 Pleasant Plains Extended location, via the internet at www.jaxenergy.com or www.eplusbroadband.com, by mail, or by phone. Customers will be required to provide a valid driver's license number or Social Security number. Jackson Energy Authority may require a payment in advance as a condition of installation based upon a customer's credit rating with an independent agency. Customers will be advised of installation and applicable pre-payment amounts. At the time of connection, any installation fee plus pre-payment amounts are due. In some circumstances, a security deposit for EPlus Broadband's equipment may be required. Billing begins on the date of physical installation. Customers may be subject to credit screening in accordance with applicable law. 

Installation and Service Maintenance:

Upon installation, the television must be placed where the customer would want it to be connected. Quoted charges are for standard installation and additional charges may apply if custom work is required. Digital Set-Top Converters, CableCARD™ units, and remote control units provided by Jackson Energy Authority remain the property of Jackson Energy Authority. Customers are responsible for preventing the loss or damage to JEA's equipment at their residence. JEA suggests that customer make sure that their homeowners, renters, or other insurance covers the equipment in their possession. In the event of loss, damage or failure to return equipment required for cable-delivered service, the customer will be directly responsible for repair, replacement and other costs, damages, fees and charges. As a condition of subscription to EPlus Broadband, a customer authorizes JEA or our designees to enter into their home, in their presence or the presence of their representative, or to enter upon their property during normal business hours or by appointment, to install, inspect, maintain, replace, remove or otherwise deal with the service and equipment supplied by us. This authorization includes allowing JEA or such designee to be on their property outside their home at reasonable times even if the customer is not at home. A customer authorizes JEA or our designee to make connections and perform other tasks which are necessary or desirable to enable us to provide our service to the customer, including connecting and making necessary attachments to inside wiring. If the customer is not the owner of the home, it is the customer's responsibility to provide our service to the customer, including connecting and making necessary attachments to inside wiring. If the customer is not the owner of the home, it is the customer's responsibility to provide JEA with proof, if requested by JEA, of the owner's permission for JEA to access their property to provide the services desired by the customer. During all in-home visits, an adult needs to be present to provide access, verify that the service is working properly and to sign the installation service agreements. JEA recognizes that this may cause inconveniences for some of our customers, but this policy is essential to protect both the customer and JEA's employees. 

Theft of Service:

The unauthorized interception and/or receipt of any communications and services offered over a cable system without the express authorization of the cable operator is considered theft of service and is punishable by law. Cable theft can occur when an individual knowingly and willingly makes illegal connections to a cable system, alters any equipment or installs any unauthorized equipment so as to receive a cable signal without authorization. Federal law contains both civil and criminal penalties for manufacturers, suppliers and users of unauthorized cable devices. This federal theft-of-service law supplements any existing state or local laws, and provides a remedy against any person who, without authorization, intercepts or receives any communication service which is provided over a cable system. This would include the theft of audio, video, textual data or other service, including data transmitted to or from a customer over a system that has interactive capability.