Guide Assistance & Audible Support Information

TiVo® - Accessible User Interfaces

Jackson Energy Authority/EPlus Broadband provides products and services upon request to help customers with visual impairments and disabilities to use their equipment more easily.

We offer a TiVo device that includes features that audibly describe on-screen menu functions and offers easy to access closed-captioning capabilities. The TiVo device is available to customers at JEA’s advertised retail rate for TiVo.

TiVo will audibly access these essential functions:

  • Channel/Program Selection
  • Configuration - Setup
  • Configuration - CC Options
  • Configuration - CC Control
  • Configuration - Video Description Control
  • Display Configuration Info
  • Display Channel/Program Information
  • Input Selection
  • Playback Functions

Additionally, these functions are made available:

  • Power On/Off
  • Volume Adjust/Mute
  • Closed-Captioning

For more information or to request accessible products and services, please call us at 731-422-7500.

For any concerns or complaints, please contact us via one of the following methods:

  • Email: closedcaptioning@jaxenergy.com
  • Phone: 731-422-7500
  • Fax: 731-422-7518
  • Mail:
    Jackson Energy AuthorityATTN: Clint Lee
    P.O. Box 68
    Jackson, TN 38302

Effective December 20, 2018