Terms and Conditions


These Terms of Use (the "Agreement") govern Customer's use of the Jackson Energy Authority ("JEA") Mobile App (the "App"). By using this service, Customer agrees to be bound by the terms of this Agreement. If Customer does not wish to be bound by these Terms and Conditions, Customer may not access or use the App.

JEA may change the terms of this Agreement from time to time and at any time without notice to Customer, by posting such changes on the App. JEA reserves the right, for any reason, in its sole discretion, to terminate, change, suspend or discontinue any aspect of the App, including, but not limited to, content, features or hours of availability. By using the App following any modifications to the terms of this Agreement, Customer agrees to be bound by any such modifications. JEA reserves the right to change information regarding the products or services represented in this App at any time. JEA reserves the right to discontinue use of the App at any time, with or without notice.

Use of the App

Customer may use the App only for legal purposes. Customer may not use the App or its services to publish, post, distribute or disseminate any defamatory, obscene or other unlawful material or information, including another's proprietary information, without express authorization from the rights' holder. Customer may not use the App to collect or harvest personal information, including Internet addresses, about other App users.

JEA has attempted to provide current and accurate information on this App, however, JEA makes no representation or warranty about any information provided and all such information is provided "as is" without any warranty of any kind, either express or implied. JEA makes no warranties or representations, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. JEA expressly disclaims all liability as to any technical inaccuracies, typographical errors or other errors and omissions contained on this App. Customer hereby assumes all risk of accessing and/or relying on the information on this App.

Customer acknowledges and agrees that JEA has no responsibility for the accuracy or availability of information provided by the App to which Customer may link from the site ("linked sites"). Links to linked sites are provided as a convenience to Customer, and do not constitute an endorsement by or association with JEA of such sites or the content, products, advertising or other materials presented on such sites. JEA does not author, edit, or monitor these linked sites. Customer acknowledges and agrees that JEA is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked sites.

Customer Submission and Grant of License

By posting messages, uploading files, inputting data, or engaging in any other forms of communication through the App, Customer:

1. Grants to JEA, its affiliated and related companies, and licensees, the royalty-free, worldwide, perpetual license to use, reproduce, display, transmit, copy, perform, adapt, modify, distribute, and promote the content in any form; and

2. Warrants and represents that Customer owns or otherwise controls all of the rights to such content and that any use of Customer's content by JEA will not infringe any rights of any party whatsoever.

Use of JEA Content

All materials contained in the App are copyright materials of JEA and its licensors. Except as expressly authorized by JEA, Customer agrees not to copy, reproduce, transmit, publicly display, sell, license, rent, modify, distribute, publicly perform, publish, adapt, edit, or create derivative works from such materials or content. Notwithstanding the foregoing sentence, Customer may print or download one copy of the materials or content on the App(s) on any single computer for Customer's personal, non-commercial use, provided Customer keeps intact all copyright and other proprietary notices which pertain to the material copied. Except as authorized in this paragraph, Customer is not being granted a license under any copyright, trademark, patent or other intellectual property right in the material or the products, services, processes or technology described therein. All such rights are retained by JEA or any third party owner of such rights.

Use of JEA Marks

All JEA names and logos and all related product and service names, service marks, trademarks design marks and slogans are the property of JEA ("JEA Marks"). Customer is not authorized to display, copy, transmit, reproduce, modify, or use any JEA Mark in any manner without the prior written consent of JEA. The App may contain other products, services and company names that may be the intellectual property of their respective owners.


Customer agrees to defend, indemnify and hold JEA and its affiliated and related companies harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of the terms of this Agreement.

Privacy Policy

Mobile App Privacy Notice 

Your privacy is important to JEA. This Policy covers the collection, use and disclosure of personal information that we may collect when you visit our Mobile Application (“app”). Please read the following if you would like to learn more about our app information practices, including what type of information we gather, how and for what purpose information is used, to whom information will be disclosed, and how JEA safeguards your information. 

Data automatically collected on app visitors may include: 

1. Internet protocol (IP) address and domain name. 

2. The type of browser and operating system you use to access the JEA app and any domain names that point to app therein. 

3. The date and time you visited this app. 

4. The Web pages or services you accessed while at the JEA app and any domain names that point to apps therein. 

We automatically collect this information and use it to improve the content of our app and to help us understand how people are using our app so that we may continually improve its usefulness and user experience. Portions of the app may use cookies to improve visitor experience. Cookies are pieces of information generated by a Web server and stored on a visitor’s device. Cookies make use of user-specific information transmitted by the Web server onto the user's device for future access. 

Geolocation Information

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant information. We will not share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application

Visitor Provided Information 

Information collected when you participate in a survey, send an e-mail, request information or perform some other transaction through the app will be used solely for the stated purpose. This purpose may be to respond to you, to address issues you may identify, to improve our app, or to forward the information you provide to an internal JEA department for appropriate action. Survey information may be used to improve services and better gauge customer sentiment on issues ranging from services to app design. To the greatest extent permitted by law, information will be shared internally and only with approved vendors on a need to know basis. JEA has taken measures to safeguard the integrity of customer provided information in order to prevent unauthorized access. These measures are designed to prevent corruption of data, block unauthorized access and provide reasonable protection of private information in our possession. This should not be construed as a warranty of the security of information provided via the JEA App and/or any domain names that point to apps therein. 


By using this app, you signify your consent to this online privacy policy. If you do not agree to this policy, please do not use this app. 

Policy Changes 

JEA reserves the right, in its sole discretion, to update, change, modify, add or remove portions of this policy from time to time. Changes to our disclaimer will be promptly disclosed here so that you can be fully informed about the change(s).