Mission

At Jackson Energy Authority, our mission is to provide exceptional utility services that create value for our customers and our community.

Vision

Jackson Energy Authority will continue to improve the quality of life in our community through the delivery of high quality services to our customers. Jackson Energy Authority will be an industry leader in providing utility services, exceeding the expectations of our customers. Jackson Energy Authority's employees will be recognized by those we serve as the most knowledgeable, highly-skilled and customer-focused workforce available. Jackson Energy Authority will be a leader in the economic development of the community we serve.

Values Statement

The values that reflect our culture and which our employees must possess to ensure our mission and vision are: Integrity, Respect, Fairness, Loyalty, and Innovation.

A Public Utility

Jackson Energy Authority is a public utility created under a private act passed by the Tennessee Legislature. Our assets and operations are paid for through utility rates, not tax money. A five-member Board of Directors, appointed by Jackson’s Mayor and City Council, governs Jackson Energy Authority.

Jackson Energy Authority is one of few public utilities in the United States offering customers all major utility services from one company. We provide reliable electric, gas, propane, water, wastewater, and broadband services. We serve about 40,000 residences, businesses and industry in Jackson, TN and parts of Madison County. We also supply propane to customers not on our natural gas system.

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